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Frequently Asked Questions
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SelectWave Becoming a SelectWave Merchant
  Why should I become a SelectWave Merchant?
  How do I become a SelectWave Merchant?
  What are the fees for Merchants?
SelectWave Using SelectWave as a Merchant
  What's in the Merchant profile?
  How do I update my profile and what happens if I do?
  What are Message Alerts and how can I send them?
  What are system generated Message Alerts?
  What are Message Alert categories and how do I use them?
  What are Subscriptions and how do I use them?
  What are private lists?
  Can I see copies of the Message Alerts that I sent?
SelectWave Logging into SelectWave
  What's my Merchant login/password?
  I forgot my login and password. Can you help?
  Why do I need to logout when I am done?
SelectWave Didn't find your answer? Contact Us.


Why should I become a SelectWave Merchant?
SelectWave helps Merchants streamline communications to a group of targeted consumers. These consumers have asked for communications from you. Some merchants realize redemption rates as high as 25%. Imagine having a method to promote excess end of the month inventory on the last week of the month. You can contact your customers in the morning for promotions that you have in the afternoon.

SelectWave is also great for products or services that have a limited life. For example, once the tee time goes unused or the movie seat goes unoccupied the potential revenue is lost. After a customer cancels a tee time reservation, a golf course manager can use SelectWave to contact all the golfers that expressed an interest in filling that tee time. It’s a matter of clicking on the Merchant section to send a Message Alert (a short text message) to interested Members. Members can receive Message Alerts on cell phones or any e-mail address. This will enable a Member that's at the shopping mall to receive a Message Alert on his cell phone and decide to go play golf instead of shopping.

Merchants can measure the return on investment by tracking the redemption rate. For many golf courses just two additional rounds per month will pay for SelectWave.

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How do I become a SelectWave Merchant?
It’s as easy as completing an on-line registration form. We will send you a welcome letter along with your login/password and instruction to activate your account. Click here to get started.

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What are the fees for Merchants?
The first 30 days are free and, during this introduction period, the installation charge of $1,500 is waived. (The introduction period may end without notice but those Merchants that start now and maintain their accounts will never pay the installation fee). After 30 days, if you decide to continue, it’s starting at just $1,500 per year.

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What's in the Merchant profile?
Company/contact information and categories for Message Alerts and Subscriptions. This information is included in the SelectWave web page so Members can sign up for and receive your Message Alerts and Subscriptions.

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How do I update my profile and what happens if I do?
After you login to the Merchant portion of the site, click on the profile button and follow the prompts to make updates. All the changes that you make to your profile will be reflected on the Member portion of the site. For example, if you decided that you would like to give Members the opportunity to subscribe to Message Alerts related to tee times, just check the cooresponding box. The result is that Members will be able to select your tee times. When you have a tee time available, with just a click of the mouse you can send a Message Alert to those interested Members.

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What are Message Alerts and how do I send them?
Message Alerts are short text messages that you send to those Members that have indicated that they want to receive them. Members can receive them on their cell/mobile phones, home or office e-mail address, and any other e-mail address. For a more complete description click here.

You can send Message Alerts by category, by distribution list and by picking individual Members. This gives you the maximum flexibility to quickly target the Members that are interested in receiving your Message Alerts.

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What are system generated Message Alerts?
SelectWave automatically generates the content of Message Alerts based on your profile. For example, the name of your company and phone number are pre-printed in the message area. You have the option to use this content or create ones of your own.

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What are Message Alert categories and how do I use them?
Categories are selections that Members make for specific types of Message Alerts. For example, for golf courses the categories are: tee times, woods/irons, accessories, apparel and golf school; for movie theaters the categories are: movie listings/times and discount tickets. Merchants can also add a category.

To use categories, it's as easy as selecting one for a Message Alert. SelectWave will automaticaly send it to those Members that indicated interest.

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What are Subscriptions and how do I use them?
Subscriptions are periodic publications sent by Merchant to subscribing Members. For example, Merchants may send newsletters, calendar of events, meeting minutes or other documents to a mailing list through the US Postal Service. However, with SelectWave, Merchants don't have to print the documents, pay for postage and prepare envelops. It's just a matter of clicking and sending. In addition, Subscriptions can be personalized for each receiving Member. Merchants have the option to add a line of text like "Dear Smith Family" (Smith will be substituted by the cooresponding last name of the receiving member) or other personalized text. Subscriptions can be sent as formatted HTML that includes embedded/referenced graphics or just simple text. All Subscriptions and the names of the receiving Members are stored within SelectWave for Merchant review.

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What are private lists?
Private lists are Merchant defined lists of Members that enable the sending of Message Alerts and/or Subscriptions only to those Members--the general public does not have the capability to join the list. These lists are separate from the public lists. Merchants can use the private lists to send special mesages only to employees or specific customers.

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Can I see copies of the Message Alerts that I sent?
Sure, SelectWave keeps copies of all the Message Alerts that you sent. Once you login, click on the messages button. You can sort by Member, date and Message Alert.

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What's my Merchant login/password?
After you complete an on-line registration, we will send you a welcome letter along with your login/password and instructions to activate your account.

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I forgot my login and password. Can you help?
No problem. Contact us so we can send you new credentials.

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Why do I need to logout when I am done?
This will better protect your account from unauthorized users. For example if you walk away from your computer without logging out then someone can easily access your account and send Message Alerts without your consent.

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